Guides
VERIFICATION
What is Verification?
Your account security is our #1 priority. That's why we verify your identity when you sign up for Casino. The process is simple, secure and seamless.
We use a third-party provider to verify your name, date of birth, social security number, and in some states, your address.
Your private information will be deleted after the verification process is complete.
How it works
- Download the FanDuel Casino App from the iOS/Google Play store or sign up on casino.fanduel.com.
- Create your account with an email and password.
- Go through the verification process
- You will have 3 attempts to verify your account. If you are unsuccessful, you will be prompted to scan your ID via ID Scan. ID Scan allows you to verify your identity by uploading the front and back of your ID.
- If verification is successful, your screen will say "You're verified" and you can tap Continue to get started!
*Your information will be deleted after the verification process is complete.
*If you're having trouble uploading your ID through the Automated Upload, reach out to our customer support team.
*In PA, NJ, and CT users are also required to authenticate their account. After verifying your information, you'll be asked a series of questions based on information from the public record.
These questions can be related to school, cars, and other history that would be available on public record. If you are unable to pass you can contact support to reset the authentication so that you can try again.
UNDERSTANDING YOUR WALLET
Your Wallet stores all of your available funds. This includes all cash funds and Casino Bonuses.
Deposits allow you to add funds to your wallet and withdrawals allow you to take your cash out!
One Wallet
Once you create a FanDuel account, your login credentials can be used on all FanDuel products across one wallet.
That means you can use your Sportsbook login credentials and cash funds to play Casino.
DEPOSITS
How to make a Deposit
Adding funds to your account is simple and secure.
- Sign in
- Tap Add Funds (+ symbol) in the top of the homepage
- Choose from a variety of deposit methods*
- Debit Card
- Online Banking
- Apple Pay
- Venmo
- PayPal
- Credit Card
- Cash at Counter
- Wire Transfer
- PayNearMe
- FanDuel Prepaid Play+
- Gift Card
- Pick a deposit amount
- Tap deposit and your account will be credited instantly
*Deposit methods vary by state.
WITHDRAWALS
How to make a Withdrawal
Getting paid is fast, easy & secure.
- From Account, select Withdraw
- Choose how you want to get paid*
- Debit Card**
- Online Banking
- Venmo**
- PayPal**
- Cash at Counter
- FanDuel Prepaid Play+**
- Check
- Your withdrawal will be delivered within 24 hours
*Withdrawal methods vary by state.
**In order to withdraw with a Debit Card, Venmo, Paypal, or FanDuel Prepaid Play+, you must first make a deposit with the same method. Debit withdrawal is not available for Prepaid Debit Cards.
Refunds
You can refund a deposit for any unplayed funds back to its original payment method from the Refund section of the Withdrawal page. Cash deposits are refunded via check.
REWARDS & PROMOTIONS
Types of Rewards
Bonuses
A bonus is site-credit given to a customer who fulfills a promotion. Customers typically receive bonuses within 24-72 hours after completing all promotion steps within the terms & conditions. Customers only have to play through their bonus one time to withdraw their funds. Keep in mind that some Bonuses expire, and you can check the promotion's terms and conditions to find out if and when they do.
Bonus Spins
Bonus spins are a form of prepaid credit for customers to play on specific slot games. You can find a list of eligible games on the promotion page associated with the offer. Winnings are credited into the customer's account as cash.
Types of Promotions
1x Wagering Requirement
Unlike other casinos who make you wager your site credit over and over before you can withdraw any winnings, our wagering requirement is limited to one time only. Just play through your Bonus once and any winnings are yours!
Play It Again $1000
Our Play It Again $1000 promotion lets new Casino customers get up to $1000 back if you're down after your first day.
How It Works
- Bonus period begins on your first real money wager on Casino and extends for 24 hours.
- You'll receive a refund in non-withdrawable Casino Bonus for your net losses in your first 24 hours of Casino play. Maximum Bonus $1,000.
- Casino Bonus will be automatically applied to your account within 72 hours of the end of the bonus period.
- Bonus expires 7 days after receipt.
What Are Net Losses?
Net losses equal winnings minus amount wagered.
Additional Details
Bonus Funds are ineligible.
Customers who placed bets on Sportsbook before Casino are not eligible for this offer.
Bet & Get
Bet & Get promotions give Casino rewards, like Casino Bonus or Bonus Spins, to customers who make one or more real-money wagers that meet a bet requirement.
For example, a customer who opts in to a Bet $5, Get $50 promotion will receive a $50 Bonus after $5 in cash wagers are placed.
Deposit Bonus
A Deposit Bonus promotion gives customers a Casino reward after they meet a deposit requirement that is listed in the terms and conditions.
For example, a customer who opts in to a Bonus Spins promotion that has a $10 deposit requirement will receive their Bonus Spins after they deposit $10.
Deposit Match
A Deposit Match promotion means that a customer will receive a Bonus equal to a percentage of the funds they deposit, up to a specified amount, on top of the cash they deposit.
For example, a customer who opts in to a 100% Deposit Match up to $50 promotion and deposits $25 will receive a $25 Bonus. A customer who opts in to the same promotion and deposits $50 will receive a $50 Bonus. A customer who opts in to the same promotion and deposits $75 will also receive a $50 Bonus.
Sweepstakes
Customers earn entries into a Sweepstakes promotion by meeting a certain wagering requirement per entry. Winners are selected in a random drawing. In many Sweepstakes, customers who play multiple days a week will have their entries multiplied between one time and six times if they earn the max entries each eligible day. Winners are awarded in Casino Bonus.
Reward Machine
Reward Machine is a Free-to-Play game available to all customers that offers a chance to win up to $2000 in Casino Bonus EVERY DAY!
How It Works
- You get 3 free spins each day at 6:00 PM ET and have 24 hours until your spins expire.
- There are 3 ways to win
- Match any 3 symbols for an instant win.
- Collect symbols throughout the week and earn a reward based on the symbols you've collected.
- Collect 3 trophies throughout the week to win up to $2000 in Casino Bonus.
Opting In To Promotions
All promotions require the customer to opt in. This means that the customer agrees to the promotional terms and conditions and understands what is needed for them to fulfill the promotion. Deposits and real-money wagers will only count toward fulfilling promotion requirements if they are made after the customer opts in. Note that customers can only participate in one promotion at a time. If a customer opts in to multiple promotions that are running concurrently, the promotion that was opted in to first will be the only one that is active.
To opt in
- Tap Opt In on the Promotion Hub or on the card in the Carousel on the Casino homepage.
- If your opt-in has been accepted, an "ACCEPTED" or "BONUS AWARDED" ribbon will appear over the promotion.
- A green check for each completed step of a promotion will appear on the promotion page.
- Learn More about the promotion and its terms and conditions by clicking More Info on the Promotion Hub or on the card in the Carousel on the Casino homepage.
Finding Promotions
Customers can find all promotions available to them in the Promotions Hub. Check daily, as new promotions may appear each day.
REFER A FRIEND
Referring a friend is easier than ever, and it gives you and your friends an opportunity to get bonus cash!
How to Refer a Friend
- Send your friends your exclusive referral link. You can find it in your Refer A Friend Hub or on the promotions page.
- You can also track your friends’ sign up progress in the Refer A Friend Hub. Go there to see if they joined and completed the qualifying conditions, and to check on your bonus!
- You both will get $50 in Casino Bonus when the person you refer plays through $10 or more on Casino within 28 days of signing up.
- You both will also get $50 in Sportsbook Bonus Bets when the person you refer bets and settles $10 or more on Sportsbook within 28 days of signing up.
Additional Details
- Your friend must be a new FanDuel account sign-up
- Sportsbook Bonus Bets and Casino Bonus will be issued separately
- Sportsbook Bonus Bets will be paid out after bet settlement
- Casino Bonus and Sportsbook Bonus Bets are non withdrawable and expire 14 days after receipt.
- Max of 5 friends every 30 days