Supporting Our Customers
We believe in empowering our users through innovative product features, educational resources, and dedicated support—giving you the tools you need to make informed, responsible decisions about your gaming experience.
Player Empowerment
We want to empower you with player tools that will help you manage your gaming responsibly.
Learn MoreEducation
Our educational material can help you understand odds, bet types, and strategies for a more informed betting experience.
Learn MoreSupport Resources
Need help with gambling-related concerns? These resources offer confidential support and treatment options.
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Athlete Harassment
At FanDuel, there’s zero tolerance for abuse toward athletes. Our terms and conditions clearly outline that if we determine a customer engaged in the harassment of any participant at a sporting event, we can suspend the account.
We’re proud to back initiatives that set clear standards to protect athletes, fans, and the integrity of the game. Because sports should always be safe, respectful, and responsible.
Proxy Wagering
Proxy wagering is a prohibited form of wagering when someone places a bet on behalf of someone else. Every wager must come directly from the account holder. This standard is how we keep gaming fair, secure, and responsible for everyone.
In partnership with RG Ambassadors Randy Livingston and Anita Ondine Smith, FanDuel has created Trusted Voices: Conversations About Betting.
This online resource hub features videos and educational materials on key topics, such as Proxy Wagering, designed to equip adults with tools and resources to talk to young people about the risks of gambling.
VIP Program
FanDuel’s VIP program is all about service, not sales. Our account managers aren’t paid based on how much customers wager. Instead, their success is measured by service goals: promoting responsible play, staying compliant, and constantly improving through training.
We invest heavily in ongoing education for our team, including through Responsible Gaming (RG), Know Your Customer (KYC), and Anti-Money Laundering (AML). Account managers work closely with our RG team to flag and escalate any signs of problematic gambling, ensuring customer safety always comes first.
FanDuel notices that even the little things make a difference, such as including RG tools and resources in customer emails so players know help is always available.
