Support

The fastest way to get help is to read or search our FAQ below. If you can't find an answer please submit a support ticket on the right.

Submit support ticket

Email: support@fanduel.com   Tel: 1-800-475-2250

FAQs

Basics

Can I access FanDuel from my phone or tablet?

Yes! We have a mobile-optimized version of most pages on the site, including lobby, entry and edit, and live scoring. If you click through to pages which haven't been optimized yet you'll simply be shown the desktop site version. On smartphones the mobile site will be used by default. On tablets we stick to the desktop version by default. You can use the link at the foot of every page to change to the site which suits you best.

I thought FanDuel was free. Why was I prompted to pay?

FanDuel offers both free and pay to play games.  You may have been prompted either to deposit money into your account (after sign-in) or to enter a cash entry game.  Either of these are optional. You are welcome to continue playing in free contests on FanDuel for as long as you want.

Do I have to pay taxes on my FanDuel winnings?

You do have to pay taxes on your net winnings from fantasy sports.  We are required to issue a 1099 tax form to all players who have a net profit in excess of $600 for the calendar year.  In order to facilitate that and ensure that we can get you the tax forms on time, we may ask for some of the necessary personal information prior to that.  Please note that the $600 threshold is not based on withdrawals, but on net profit.  So you can calculate the approximate value as ((prizes won - entry fees)+bonuses) or as ((withdrawals-deposits)+account balance), both of which should yield approximately the same number.

Can I change my FanDuel user name?

In general, our policy is not to allow user name changes.  This is done to avoid situations where well known players would change their user names to hide their identities from others.  However, if you're a new player (signed up within the past few weeks) or believe that you have a special circumstance or reason for making a change, you can submit a support ticket with your requested change and we will let you know whether it will be allowed.

What is FanDuel?

FanDuel is a fantasy sports game which lets you draft a fantasy team, see the results come in and win real money in just one day.  

  • Pick a contest to enter from the lobby - we have head to heads, small leagues or big tournaments with big prizes. If you can't find a contest you like you can always create one yourself.
  • Draft your team. You'll need to pick players at all the positions and stay under the salary cap.
  • When the game starts, sit back and watch the real time stats roll in. 
  • The team that scores the most fantasy points is the winner and gets the cash prize paid straight into their account. 

We offer daily contests for football, baseball, basketball and hockey.

Is FanDuel legal?

The Short Answer

Yes, Fantasy Sports is considered a game of skill and received a specific exemption from the 2006 Unlawful Internet Gambling Enforcement Act (UIGEA). FanDuel uses exactly same rules as season long fantasy sports game, the only difference is that our games last only a day. Thanks to fantasy sports being specifically excluded from laws affecting online sports betting, FanDuel is not illegal in any way. Trust us, our lawyers drive very nice cars so that we can keep it that way. We're also members of the The Fantasy Sports Trade Association (FSTA)

 

The Long Answer

According to a 2007 study, fantasy sports is played by 29.9 million people in the US and Canada. In fact 22% of US males aged between 18 and 45 with internet access have played fantasy sports. It is estimated that fantasy sports has a $3-4 billion annual economic impact across the sports industry and it is now supported by all the major leagues.

Studies by the Fantasy Sports Trade Association (of which Fanduel is a member) have estimated that around 73% of fantasy sports players play paid fantasy games (i.e. games with an entry fee). To meet this demand, major networks such as CBS, NBC and Fox all offer pay to play fantasy sports games.

The laws relating to fantasy sports varies by state however in the vast majority of them fantasy sports is considered a game of skill and therefore legal. In most states a game of skill is classed as game where skill is the predominant factor in determining the winner. The states where our lawyers believe the law is unclear or questionable about the legality of fantasy sports are Arizona, Iowa, Louisiana and Montana. Therefore we do not offer paid entry games to residents of those states.

In 2006 the US Federal Government passed a law called the Unlawful Internet Gaming Enforcement Act which was designed to prevent gambling over the internet. The law included a carve out that clarified the legality of fantasy sports. Specifically, it exempted:

"participation in any fantasy or simulation sports game or educational game or contest in which (if the game or contest involves a team or teams) no fantasy or simulation team is based on the current membership of an actual team that is a member of an amateur or professional sports organization and meets the following conditions:
1. All prizes and awards offered to winning participants are established and made known to the participants in advance of the game or contest and their value is not determined by the number of participants or the amount of any fees paid by participants.
2. All winning outcomes reflect the relative knowledge and skill of the participants and are determined predominantly by accumulated statistical results of the performance of individuals (athletes in the case of sports events) in multiple real-world sporting or other events.
3. No winning outcome is based:
a. On the score, point spread, or any performance or performances of any single real world team or any combination of such teams; or b. Solely on any single performance of an individual athlete in any single real-world sporting or other event."

Daily draft games like Fanduel are a new variant of fantasy sports having only started to appear in the last couple of years. Major networks such as NBC, Comcast and Fox have launched their own versions of daily draft fantasy sports games.

Fanduel takes the legal status of the games it offers very seriously and does its utmost to ensure compliance with existing state and Federal laws. For more information please refer to our terms. If you have any further concerns about the legality of our games please do get in touch.

Fanduel is a member of the Fantasy Sports Trade Association (FSTA) and a partner of Stats Inc who provides our real time sports statistics.

Why should I use FanDuel?

At FanDuel we run new games every day, so you can play whenever you want and as often as you want. There's no season long commitment and you can win real cash every day! You can go head to head against other users and friends or join leagues and tournaments for big cash prizes. Oh, and did we mention it was fun?

How do I sign up to FanDuel?

To open an account simply click here and deposit some money (min $10) to start playing the game in full.

I've lost my log in details, what can I do?

Simply go to the Login page and click on the forgot password link to send you a reminder.

How do I delete my account?

Please contact us

Who can play?

You must be 18 years of age or over and a resident in the USA or Canada.

Unfortunately, if you are a resident of:

  • Arizona
  • Iowa
  • Louisiana
  • Montana
  • Washington

You cannot play FanDuel for real money (sorry, go picket your state senate).

For more information, please read our terms of use.

Where can I see contests I've entered?

Go to the My Contests tab. There are sections there for:

  • Upcoming Games, where you can view and edit your teams for contests which haven't started yet
  • Live Games, where you can see live scores for all the games in progress
  • History, where all past results can be viewed

Deposits, Withdrawals & Bonuses

How do I earn cash by referring friends?

Refer friends from your Referral Center and earn a share of their entry fees from every real money game they play on FanDuel. There are many ways to refer friends: send out referral link, set up a league, send a challenge or promote straight to Facebook and Twitter. Whether it's your referral link or a challenge link, if people join after clicking it you will receive the credit. There are more details and instructions in your Referral Center.

What are FanDuel Points (FDPs)?

FanDuel Points (FDPs) are FanDuel's reward program. You earn FDPs every time you enter a money game, whether you win or lose. Your current FDP balance is shown in the top right of your FanDuel screen, and the number you earned last month is shown on your My Account. The number of points you get for entering a contest are displayed in the contest help popup on the lobby and the draft screen. You can spend FDPs on entering contests, and if you earn enough FDPs you will be eligible for our monthly freerolls. The more you earn, the more you are rewarded.

Learn more about FanDuel Points (FDPs)...

What is my Pending Bonus?

Pending bonus is offered to users upon first deposit and special promotional offers. Whenever you enter pay contests on FanDuel we will credit some of this bonus into your main account which can then be used for future paid entries.

You can learn more about pending bonuses here.

I received an international transfer fee. How do I get it refunded?

Some users are charged a small international transfer fee when depositing through our payment providers. Please contact us if you are charged to deposit and we'll refund the fee.  Please note, we will only reimburse your international/foreign fees for the last 60 days. Please submit a support ticket or email us at support@fanduel.com with a list of each deposit made, the date, and the charge. We will compare it to your FanDuel account and reimburse as appropriate. All international fees are charged at a rate of 3% per deposit.

What are FDP freerolls? When do they run?

Earn enough FanDuel Points (FDPs) in a month and you will qualify for free entry into one of our monthly freeroll contests. We run bronze, silver, gold and platinum contests with a range of prizes. The more FDPs you earn the more freerolls you get into.

We usually run the freerolls sometime between the 3rd and the 7th of the month after FDPs are accumulated, so FDPs earned in May would get you into the freerolls running early June. Full details of FDPs and freeroll dates can be found on our FDPs page.

I'm already registered for FanDuel and would like to use a promo code. Where can I enter it?

If you registered within the past 48 hours, submit a support ticket explaining your situation and including the promo code which you are trying to use.  We'll manually apply it to your account.  Promo codes are only intended for use by new players.

How do I withdraw money?
You can withdraw your money at any time.
 

If you have a PayPal account click on the Withdraw link on the My Account page. Just enter the PayPal email and the amount you wish to withdraw and we'll send it to you via PayPal. We process requests within 48 hours, or the next business day if you request it on the weekend. We may have to perform some additional checks if the PayPal account is not one you have deposited from.

If you don't have a PayPal account you may request a check. Submit a ticket detailing the amount you wish to withdraw and your mailing address. We ask that you allow 7-10 days for processing and delivery.

For withdrawals of $250 or more we may request that you provide your mailing address and SSN before the withdrawal is processed. We need this in case your annual net winnings exceed $600 as we would be required to file a 1099-MISC tax form.  

We conduct anti-fraud checks on playing patterns and deposits prior to processing all withdrawals, so we might request additional information before we can send you your money.
Can I withdraw bonuses?

We frequently offer bonuses to newly depositing users, for referring other users and for other marketing purposes. These bonuses will go into your pending bonus account and will turn into real cash as you play money games on FanDuel. Once they have been earned into your account they are available to play games or withdraw.

In cases where a site user has received a bonus or other benefits as a result of their deposit and has not yet played through the deposit (entering contests whose total entry fees equal the value of the deposit), FanDuel reserves the right to refuse the withdrawal and/or close the users' account.

I'm having problems depositing money into my account, what can I do?

If you're having any problems depositing money then get in touch and we'll deal with the issue as soon possible.

Rules and Scoring

The games are all over, and I won, so why is 'My Account' not showing my winnings?

We have to wait until all the final fantasy points have been reported to ensure that all box scores are accurate. Because fantasy points are awarded manually by stats providers, there can be some last minute changes. If there is difficulty obtaining official results or issues with scoring, the contest may be settled the following day.

What happens if any of the games are postponed or called off (cancelled)?

For NFL contests, you will receive points for any postponed games that are played no later than Wednesday of that week. For one day MLB contests, if the postponed game is played on the same day then you will receive points for your players in those games as normal. If a game is postponed to a later date or called off for any reason, any players you have selected for that game will receive zero points. For one day NBA and NHL contests, you will receive points for any postponed games that are played no later than the next day. For any NBA, MLB, and NHL contests that are scheduled to include games from multiple days (such as some playoff contests), you will receive points for any games that are played no later than the day after the last game scheduled as part of the contest. If game cancellations and/or postponements mean there is only one game left in a contest, then the contest will be canceled and all entry fees will be refunded. 

NOTE: A game will be considered to be 'played' on a given day if it begins on that day and is completed no later than 6am Eastern on the following day.

How are contest scores calculated?

See the Rules and Scoring tab for a breakdown of FanDuel scoring for each sport and for our detailed contest rules.

Can players score points in categories that don't usually apply to their position?

The answer is that it depends on the sport and the position.  For MLB, players listed as pitchers will not be awarded points for their batting statistics and players listed at other positions will not be awarded any points if they ever appear in a game as a pitcher.  Likewise, for NHL, goalies will not be awarded points in categories that aren't listed in the Rules & Scoring section for goalies, and other positions would not be awarded points if a player were ever to appear in a game as a goalie.  However, for NFL, kickers will be awarded points for yardage, receptions, and touchdowns they account for, and players at other positions would be credited with points for any extra points or field goals they kick.

What happens if a player is traded?

Player team listings on Fanduel are updated once per day (overnight).  Note that because contests are created as much as five or six days in advance, traded players may not be available in contests which include a game involving their new team, but not their old team.  Also note that in some instances a player you selected may no longer be available in a contest which includes their old team, but not their new team.  In that case, you'll need to select a replacement or be credited with zero points for the player.

Note that on the day a player is traded, they may still be listed for their old team in the draft screen.  If they are traded to another team which is part of the same contest in which you choose them, you will still receive points for their performance.  These points may not be reflected accurately during live scoring, but will count at contest settlement time.  Also note that contest settlement may be delayed in order to ensure accuracy.

Most importantly, please note that in very rare cases a player is traded early enough in the day that they are able to play for their new team.  If they are traded from a team with a late game to a team with an early game, you may be able to select them in late contests, already knowing how they performed that day.  In this situation, you will receive zero points for their performance.  

How do you deal with double-headers?

Only one game of a doubleheader will count for Fanduel scoring. Players will only score points for the game which starts at the time listed in the contest details.  This will typically (but not always) be the game at the originally scheduled time.

How do you deal with players scoring revisions?

During the game we receive live scoring from our stats provider, Stats Inc. After the game has ended they pass us a final box score for the game. After we receive and confirm the box scores for all the day's games we then settle all entries. However, very rarely, the leagues and stats provider revise the box scores after the final box score has been released. In the event of this occurring the player scores on Fanduel will not be updated and the settlements will not be revised. Note that this is not the same situation as a case where a correction needs to be made after settlement due to a problem with the data feed or the settlement process. In these cases the settlement process (including payment) may be reversed and corrected.

Gameplay and Opponents

Who do I play against?

You can either (1) pick an opponent or opponents from the homepage, (2) play against your friends by challenging them over email, Twitter, Facebook, or via the 'challenge by user name' function or (3) wait and see if your entry is matched by another user. For head to head entries, if you aren't matched prior to the start of the game we will automatically match you against another FanDuel user when the game starts (if a suitable opponent is available).

How can I challenge my friends?

Enter a new game, and once you've made your picks you can send a challenge out to friends via email, Facebook or Twitter. If you send it to several people then the first person to submit their team will be the person you will play. If none of your friends accept your challenge (they obviously fear you!) then you will be automatically matched against another FanDuel player. If you don't want to appear in public listings of entries (so that your friends have time to accept your challenge) make sure you uncheck the Public Entry checkbox on the draft screen.

What happens if my entry doesn't get matched or not all the spots are filled in a multi-person game?

Prior to the start of the game we run all the head to head entries through a matching process which results in most of them getting matched. However, for a small number of them we may not find a matching entry (same entry price level) and therefore that entry is voided and the entry fee is returned to your account.

For the multi-person leagues, if the league is not completely filled by the start of the game then all entries on that league are voided and the entry fees returned to the users accounts.  The one exception to this is the large field tournaments, where the contest and prize pool are typically guaranteed, regardless of the number of entrants.

Are we allowed to change our lineup once we've entered a contest?

You can edit your lineup at any point until the start of the contest by clicking on the contest in the My Contests tab.  Once the contest starts, you will be able to see your opponents' lineups and all players on your roster will be "locked in" (no longer editable).

Why can't I see all the players who are playing today?

For all sports you should see most players who are on the team roster for the selected games.  However, contests may be created up to a week in advance.  To avoid giving late entrants an unfair advantage, the players available, their positions, and their pricing will not be altered once the contest is created.  So there may be times when a player is not available in a contest, such as when a minor league baseball player has recently been called up to the Major Leagues.  This also means that if the player you're looking for was traded from a team that was not scheduled to play during the contest period to a team that is scheduled to play, we will not add that player if the trade was completed after contests were created.