At FanDuel, we are committed to protecting our players. We recognize that sometimes people may not have all the resources necessary to be able to manage their play in a productive, responsible manner. Therefore, we offer proactive tools and support meant to encourage healthy player behavior and deliver positive player experiences.
If you wish to disable your account for any reason, you may apply a self-exclusion to your account. Tell us how much time you need, and we will make sure your account no longer allows you to log into FanDuel or join any contests during that period. Here’s how it works:
If for any reason, you want to extend the time period of your self-exclusion or permanently close your account, contact Customer Support, and we can assist you in making your final withdrawal and shutting down your account. If you decide that you would like to come back and play at the end of your self-exclusion period, please contact Customer Support. Each request for reactivation will be evaluated individually.
Additionally, we recommend that you contact any other daily fantasy sports sites you may play with and request an exclusion from there as well.
In accordance with state requirements, FanDuel restricts deposits in any calendar month for residents of certain states unless the user has requested and received approval for an increase. For Massachusetts residents the deposit limit level is $1,000 per calendar month. For Tennessee residents and people located in Tennessee, the deposit limit level is $2,500 per calendar month.
To request an increase in your deposit limit (for applicable states), you will be asked to complete and submit a form that helps us evaluate your income and asset information. You may also be required to submit additional documentation in support of your increase request. Increase requests will be evaluated on an individual basis and are in FanDuel’s complete discretion. Please contact FanDuel Customer Support here to begin this process.
FanDuel also provides a number of tools designed to help you more actively manage your play. Click here to select any of these tools.
As part of its responsible play efforts, FanDuel allows qualified third parties, who have concerns about a player’s ability to manage his or her play, to request a limitation on that player’s use of FanDuel. Limitations may include restriction of or exclusion from play.
Q: Who Can Make a Third Party Exclusion Request?
A: Third Party Exclusion or Play Restriction requests for a specific FanDuel user can be made by requestors who provide proof that:
Q: What restrictions or limitation options can be imposed on the FanDuel user?
A: At the request of a qualified third party, a FanDuel user may be excluded from play for a period of 3, 6, 9 or 12 months or have deposit limits applied to the FanDuel user’s account. Such limits would range from $1,000, $750, $500, $250, $100 or $50 per month, week or day.
Q: Will the user be notified of the third party exclusion request?
A: In the event we receive a request that satisfies the above criteria, we will attempt to notify the FanDuel user via email of such request.
Q: Will the user be able to challenge the request or show why it is not valid?
A: The user will have 5 business days from the date we send email notification of the request to respond. If the user does not respond within 5 business days or FanDuel deems, in its sole discretion, that the information is insufficient to refute the request, it will be honored and the exclusion or restriction shall be enforced.
If you wish to request the exclusion of a FanDuel player please contact Customer Support.
FanDuel verifies all accounts for age and eligibility. If minors under 18 have access to your computer and/or personal information, please consider installing parental control software to prevent access to FanDuel and other age-restricted sites. If you believe a minor is playing on FanDuel, please contact customer support here or call our toll-free number 1-800-475-2250. If a minor is found playing on FanDuel, then that account will be closed.
We consult with various organizations – such as the National Council for Problem Gambling (NCPG) and the National Center for Responsible Gaming - that cover a wide array of consumer protection issues, including problem play, to discuss our policies and ways in which they can remain aligned with the ever-evolving needs of our customer.
If you have additional concerns about managing your play on FanDuel or gaming anywhere else - or if you’re concerned about a friend or family member – NCPG offers support and counseling referrals that may help you through personal, gaming-related issues. The NCPG operates a 24-hour confidential toll-free helpline that you can reach by phone or text at 1-800-522-4700 or chat at ncpgambling.org/chat.